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All merchandise purchased at The Rusty Heart may be returned for store credit or exchange within 14 days of the date of purchase. Defective items must be returned within 5 days of their receipt.


Web orders may be returned for a refund of the purchase price, less shipping and handling. We also happily make exchanges.

*All merchandise must be returned in its original packaging.

*if products are defective, they can be exchanged or returned for store credit.

*The original receipt must accompany all returns.

*Returns are not available for items damaged after purchase.

*Clearance or sale items are final, neither returnable or exchangeable.

*All small decorative trees are nonreturnable.


To make a return, please visit our store or contact us by one of the following methods:

Phone: 412-841-9569


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